Questions about placing orders
The easiest way to place an order is through our website classicmetalsigns.com. When you find the right product, simply select your desired quantity and if applicable, the size and color.
If this is a custom sign, details such as names, dates any any other custom details should be added to the personalization box.
You can now click ‘Add To Cart’.
Your shipping costs and any discounts will be displayed on both the cart and checkout page.
Payment can be made using Credit Card or Paypal.
Once your order has been placed, you will receive an order confirmation via email.
How do I place a wholesale/bulk order?
The easiest way to place a large or bulk order is through our website classicmetalsigns.com. For quantity discounts, please email us at [email protected] for further information.
Do you accept orders over the phone or via email?
At this time, we do not accept orders over the phone. Due to the often custom nature of our products, the safest and most efficient way to order from us is online.
If you wish to contact us via email to place an order, please do so. However, we will direct you back to the website to make your payment.
Do you provide a design service?
Our team have many years of design experience and we will be more than happy to assist you with creating your designs.
Please note that there may be additional charges for design work depending on the level of work required.
Basic design adjustments such as color or font changes are included at no extra cost.
Can I add graphics or logos to my signs?
Yes, graphics can be added once they are provided to us in a print ready format.
For all custom design orders, we do provide proofs prior to manufacture.
However, we can provide a proof for any order if it is requested.
There is an order notes area on the checkout page where this can be requested if needed.
If you need to change your order, please email us within 24 hours of ordering. Please include your order number and the changes required. If your order has not yet been manufactured and shipped, we will make any changes requested and confirm this to you via email.
If you need to cancel your order, please email us within 24 hours of ordering. Please include your order number in your email. If your order has not yet been manufactured and shipped, we will process a cancelation immediately and confirm this to you via email.
What is the status of my order?
Once your order has been shipped, you can track this anytime by clicking the tracking link on the left hand side of your shipment confirmation email.
Please note that unless otherwise specified, your national postal service will be the carrier.
How long will it take to receive my order?
Our production times are generally 1-2 business days from the date of order. This can vary slightly if it’s a large order or if there is custom design work involved.
For shipping times, please see our shipping information page.
Is Classicmetalsigns.com secure?
Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business. Our checkout is powered by Stripe and Paypal, which are two of the leading online payment services.
Our site is accredited as secure by Geotrust.
I have a question that is not answered here
If you require assistance for anything that is not covered on our help page, please email us at [email protected]
Our email is monitored regularly so we will get back to you the same day or early the following day.
